Clearing Up Your Cleaning Queries
At One Clean Chicago, we love helping you keep your home spotless, whether you hire our professionals or like doing a bit yourself. Here you’ll find answers to our most frequently asked questions plus expert cleaning tips straight from our team to keep your home fresh between visits.
Need Help?
How do I book a cleaning service?
You can easily book online through our contact form or by calling our team. Just choose the service, time, and location, and we’ll handle everything for you.
Need Help?
Do I need to be home during the cleaning?
No, you don’t. Many clients provide secure entry access, and our insured team takes care of everything while you’re away.
Need Help?
Are you insured and bonded?
Yes, we’re fully insured and bonded for your protection and peace of mind.
Need Help?
Do you bring your own cleaning supplies?
Yes, our team arrives with all necessary eco-friendly cleaning supplies and professional tools to ensure a deep and hygienic clean.
Need Help?
How do I book a How far in advance should I book?
Booking 24-48 hours ahead helps secure your preferred time, though same-day appointments may be available.
Need Help?
What if something isn’t cleaned properly?
If we ever miss a spot, simply let us know within 24 hours. We’ll revisit and make it right, free of charge.
Need Help?
What’s included in a standard cleaning?
Our standard cleaning includes dusting, sweeping, mopping, bathroom and kitchen sanitization, and surface disinfection. It’s ideal for regular maintenance and a healthy home.
Need Help?
What is a deep cleaning?
Deep cleaning covers areas that need extra attention baseboards, under furniture, and appliance surfaces. It’s great for move-ins, move-outs, or seasonal cleanups.
Need Help?
Do you offer carpet or upholstery cleaning?
Yes! We specialize in carpet and couch cleaning services across Chicago. Our methods remove dirt, stains, and allergens safely and effectively.
Need Help?
Can I request green cleaning products?
Of course. We offer eco-friendly cleaning options upon request, safe for kids, pets, and the environment.
Need Help?
Do you clean behind heavy furniture or appliances?
We clean behind movable furniture and accessible appliances during deep cleaning appointments. For safety, heavy items are cleaned around, not moved.
Need Help?
Always dust before vacuuming.
Dust settles down when disturbed, so clean surfaces first, then vacuum to pick up the remaining particles.
Need Help?
Use microfiber cloths instead of paper towels.
Microfiber traps more dirt and bacteria while being reusable, better for your home and the planet.
Need Help?
Treat carpet stains immediately.
Blot (don’t rub) with a clean cloth and mild cleaner+. Rubbing spreads the stain and damages fibers.
Need Help?
Keep your couch smelling fresh.
Sprinkle baking soda on fabric, wait 15 minutes, then vacuum it up. It’s a natural deodorizer.
Need Help?
Maintain your cleaning tools.
Regularly wash mop heads, rinse vacuum filters, and clean brushes. Dirty tools can spread grime instead of removing it.
Need Help?
Don’t forget air vents and baseboards.
These hidden areas collect dust fast. A quick wipe every few weeks improves air quality and keeps your space feeling cleaner.
Still Have Questions?
Our team is here to help with anything you’d like to know about our cleaning process, pricing, or booking. Whether you’re unsure which service fits your home best or need quick advice, we’ve got you covered.
Clearing Up Your Cleaning Queries
How long does it take furniture to dry after cleaning?
Carpet/Rug Cleaning: Drying time usually varies between 3 to 6 hours. It could dry earlier or later depending on the pre-condition of your rug/ carpet, ventilation of the environment where it dries, etc. Upholstery Cleaning: Drying time: 4 to 24 hours. Drying time depends on the upholstery condition (whether it is stained or not), type of fabric etc. Mattress Cleaning: Drying time: 3 to 24 hours depending on the condition of your mattress.
Are the detergents you use safe?
We only use environmentally friendly, non-toxic detergents. These products are completely eco-friendly. We also take care of your pets. Our cleaning products are safe for all pets.
Do you clean rugs and carpets?
How often should I clean it professionally?
Carpet/Rug Cleaning: High-trafficed carpets and rug require professional cleaning every 3-6 month.
Upholstery Cleaning: Couch/Sofa require professional cleaning once per year. Arm chair require deep cleaning every 6 month.
Mattress Cleaning: Mattress require professional cleaning every 1-2 years.